This Privacy Policy explains how Silva’s Spices collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or sign up to receive marketing from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Silva’s Spices is an online spice store supplying products to customers in the UK.

If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the contact details provided on our website.

Information We Collect

We may collect and process the following types of personal information:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Payment confirmation details
• Information you provide when contacting us
• Marketing preferences, where you choose to subscribe
• Website usage information, such as pages visited and interactions with our site

We do not store your full payment card details. Payments are processed securely through our payment providers.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Take payment and provide order confirmations
• Arrange delivery of your order
• Respond to enquiries or customer service requests
• Manage returns, refunds or cancellations
• Improve our website, products and customer experience
• Send marketing emails, where you have chosen to receive them
• Meet our legal, accounting and tax obligations
• Help prevent fraud or misuse of our website

Lawful Basis for Using Your Information

We only use your personal information where we have a lawful reason to do so. This may include:

• To fulfil a contract with you when you place an order
• To comply with legal obligations
• Where we have your consent, such as for email marketing
• Where we have a legitimate interest, such as improving our services or protecting our business

Marketing

If you choose to sign up to our mailing list, we may send you emails about our products, offers, updates or news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and fulfil your order. This may include:

• Shopify, which hosts and powers our online store
• Payment processors
• Delivery and postal service providers
• Email marketing providers, where applicable
• Professional advisers, such as accountants or legal advisers
• Service providers who help us manage our website or business systems
• Authorities or regulators where required by law

We only share the information needed for these purposes.

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.

When you place an order or interact with our store, your information may be processed through Shopify’s systems in order to complete your purchase, manage orders and provide store functionality.

Cookies

Our website uses cookies and similar technologies to help the website function, improve the shopping experience, understand website usage and support marketing activity.

Some cookies are essential for the website to work properly, such as allowing you to add items to your basket and complete checkout. Other cookies may be used for analytics, personalisation or advertising, depending on the settings and apps used on our website.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if essential cookies are disabled.

How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purpose it was collected.

Order information may be kept for accounting, tax, legal and customer service purposes. Marketing information is kept until you unsubscribe or ask us to remove your details.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

Our website and payment processes use secure systems provided by Shopify and other trusted service providers.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing
• Withdraw consent where we rely on consent, such as for marketing
• Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us using the details provided on our website.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

We recommend that you read the privacy policies of any external websites you visit.

Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

This Privacy Policy was last updated in June 2026.